Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
The best way to make a reservation is through our online booking system at www.mdmoonbounce.com. It is as simple as placing item in shopping cart and picking the date. Next you will need to provide some information and next sign the contract.
A typical party rental of any item is 24 hours. However, if the weather looks like it may be bad we could possible come back the same day to pick up.
If the rental is not paid in full via the online booking then a $50 deposit is required. This deposit can be made via our online booking and will go towards your rental. The remaining balance must be paid in cash upon delivery of the inflatable
If it rains on the day of your event prior to delivery we will make every effort to work with you to either reschedule or offer a rain check which is good for one year after your original scheduled event. If neither option works for you we are willing to issue a full refund.
However If we deliver and set up the inflatable then it starts to rain at some point during your event, we will NOT be issuing a refund, reschedule or rain-check but will offer a discount towards your next rental.
Maryland Moon Bounce understands that things happen, but we ask that you notify us within 72 hours of your scheduled party.
*PLEASE NOTE Maryland Moon Bounce reserves the right to cancel any delivery due to inclement weather (rain, winds exceeding 25 mph or temperatures below 45 degrees). In this case a full refund will be issued*
Yes, you must electronically sign the safety rules & regulations form and lease agreement prior to delivery and setup of the inflatable which can be found on the website at checkout.
No, we do not charge a delivery fee for local deliveries within a 30 mile radius of our warehouse located in Owings, MD. If the event is outside our 30 mile radius additional charges may apply
No, all jumpers must have on a clean pair of socks. No shoes, sandals or sneakers are to be worn in the unit.
We can only set up on grass and it must be a flat surface big enough to accommodate the inflatable. Please make sure all set up areas are free of animal feces, debris, rocks, sticks, pine cones and any other sharp objects that may puncture the unit.
*Please pick up dog/animal waste prior to arrival.*
Yes, a standard 3 prong 110 outlet within 100 feet of the setup area is required for operation.
Sure, 2-3 adults at a time and never with children unless you are just supervising a toddler. Adults jumping with children can cause serious injury.
*Yes, a responsible adult must supervise the children at all times. Children should not be left alone while on the inflatable.*
Yes, we are insured and can provide proof of insurance upon request.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.